Join us to explore how a travel technology company revolutionized its case management by implementing ServiceNow CSM. Leveraging the platform’s out-of-the-box capabilities, the client transitioned from a manual, email-based system to an efficient, automated solution. This transformation accelerated case resolution, set the stage for ongoing process improvements, and significantly boosted customer satisfaction. Discover how this approach can elevate your service management and join a discussion about where they plan to drive further innovation using the platform.