As organizations embark on their journey to modernize operations, streamline workflows, and enhance customer and employee experiences, it's essential to have the right expertise guiding the way. Enter the Certified Master Architect (CMA) - the pinnacle of ServiceNow expertise.
At Cask NX, we're proud to announce the addition of two new CMAs to our team - Kenric Wong from the U.S. and Davi Ramos from Brazil. These professionals bring deep expertise to help businesses design, govern, and implement successful ServiceNow strategies, driving real, measurable outcomes through their CMA knowledge.
What makes a CMA so valuable?
A CMA is more than a technical expert; they provide strategic insights that help organizations unlock ServiceNow's full potential, guiding businesses through digital transformation to achieve long-term value.
Here's why CMAs are a game-changer for your organization:
1. Expertise in scalable, business-driven solutions
CMAs are specially trained to design solutions that scale with your business. They approach each challenge with a holistic view, ensuring that every decision aligns with both current and future business needs. Their guidance helps you avoid short-term fixes and instead create solutions that offer long-term value, scalability, and continuous improvement.
For example, Davi Ramos used his CMA training to tackle a complex Strategic Portfolio Management (SPM) implementation for a client in the education sector. Instead of focusing only on the immediate issue, Davi designed a multi-wave automation strategy that not only solved the problem but also unlocked additional value for the client over time. This resulted in cost savings, enhanced operational efficiency, and a solution that was future-proof and easily maintainable.
2. Providing strategic, big-picture thinking
ServiceNow is a powerful platform, but its full value is only realized when it's implemented strategically. CMAs go beyond technical implementation, focusing on long-term business alignment and future scalability. By understanding your organization's unique challenges and goals, CMAs can help map out a plan that aligns ServiceNow's capabilities with your broader business objectives.
Kenric Wong's experience highlights this approach. He used his CMA training to help establish a full governance model for a federal agency program, ensuring that the platform was optimized for sustainability and aligned with broader organizational goals. This strategic thinking ensures that every ServiceNow investment pays off, both now and in the future.
3. Enabling seamless transformation across teams
CMAs don't just work with IT teams - they bridge the gap between IT, business, and leadership. Their expertise in organizational change management (OCM) helps ensure that your transformation efforts are embraced across all departments.
Through strong governance and communication, CMAs guide organizations through the complexities of digital transformation, ensuring that both the technology and the people are aligned for success.
4. Maximizing ROI and reducing operational risk
CMAs are masters at identifying opportunities to maximize ROI from your ServiceNow investment. Whether it's through process optimization, improved service delivery, or automation, CMAs can help you unlock the hidden potential of your platform. They are also skilled at mitigating operational risks, ensuring that your ServiceNow implementation is not only effective but also secure, compliant and constantly evolving to meet your organization's changing needs.
5. Accelerating innovation and best practices
A CMA's deep understanding of ServiceNow, paired with their strategic business knowledge, enables them to drive innovation and share industry best practices. They help you implement the latest innovations on the platform, from AI-driven automation to employee and customer workflows, ensuring that your organization stays ahead of the curve.
Why you need a CMA
In today's fast-paced digital landscape, organizations need more than just technical expertise - they need trusted advisors who can guide them through complex transformations. CMAs bring the strategic, technical, and business knowledge necessary to make your digital transformation a success. Whether you're looking to enhance existing workflows, scale your platform, or unlock new capabilities, a CMA can help you achieve your goals faster, more efficiently, and with long-term success.
We’re with you for what comes next
You're working in a rapidly shifting environment.
Global dynamics, AI advancements, heavy competition–the only certainty is change.
We get it. And we’re here to help you harness the full potential of ServiceNow to simplify transformation.
Let's navigate the future together.
Take the next step with a CMA
If you’re ready to unlock the full potential of your ServiceNow platform, a Certified Master Architect is the partner you need to guide you on your journey.
Learn how our CMAs can help you design, govern, and implement a scalable, business-driven digital transformation with ServiceNow by contacting Cask NX today.
We’re with you for what comes next
You're working in a rapidly shifting environment.
Global dynamics, AI advancements, heavy competition–the only certainty is change.
We get it. And we’re here to help you harness the full potential of ServiceNow to simplify transformation.
Let's navigate the future together.
LET'S INNOVATE
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Cask expertise, on tap, to understand and align to your unique challenges and desired outcomes. Our team will contact you to better understand your needs and set up a meeting with Cask advisors, aligned to your goals.
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