From Hype to Realizing Extraordinary Value
Global Market
GenAI is here to stay and is changing behaviors faster than any innovation in history! This presents unparalleled opportunities to build the next generation of companies and empowers leaders to steer their organization’s into the future.
GenAI is estimated to add up to $4.4 trillion in economic value to the global economy and has permeated nearly every aspect of our daily lives. With this transformative shift, companies must recognize the strategic advantage, not just as a technology, but as a core business strategy and build a broad set of capabilities to meet the evolving needs of their business, their customers, and their employees.
Digital Transformation
Digital Transformation is an ongoing journey to continuously improve as technology evolves. To fully harness the power of GenAI, you must embrace digital transformation head on and seamlessly integrate GenAI into your business strategy, marrying innovation with data, automation, and intelligent workflows. Because without that, execution becomes impossible.
Executives who effectively leverage GenAI will thrive in this evolving digital landscape and realize extraordinary outcomes. GenAI is already driving significant cost savings through automation, improved efficiencies, and ignited self-service. It’s also expediting development and aiding companies to innovate faster, as they leverage GenAI as a catalyst for business transformation and use it as an opportunity to leapfrog their competition.
ServiceNow + GenAI
GenAI’s intelligence is contingent upon the platform it runs on and the quality of the data it’s trained on. ServiceNow leads the industry with secure and responsible Gen AI solutions on a single platform for end-to-end business transformation. Whether you are leveraging packaged capabilities or filling in gaps with intelligent automation, integrations, and tailored solutions, the possibilities for innovation are endless!
Now Assist, ServiceNow’s suite of Gen AI solutions, provides access to general-purpose Large Language Models and has infused domain specific LLM’s across the entire platform to accelerate outcomes and supercharge everything you do with Gen AI.
Cask’s Blueprint for Success with ServiceNow + GenAI
To embark on this journey, you need to DEFINE an intelligent GenAI path forward by creating strong capabilities across 6 key areas.
Determine
Determine your strategy, direction, and purpose for GenAI that inspires, aligns, and orchestrates an enterprise-wide commitment and focuses on solving business challenges. Identify use cases and quick wins, while re-imagining longer-term possibilities.
A business-led roadmap must be created and sequenced in a way to provide the most meaningful impact, which will set in motion a flywheel of digital change.
Evaluate
Evaluate People, Processes, and Technology.
Put people at the center of everything you do. It’s critical to up-skill and re-skill your workforce to unlock their potential, ensure they’re capable of contributing to your goals and thrive in this environment.
Improving processes is about making lives easier and putting experiences at the heart of change. Automate and modernize manual, legacy processes to propel digital transformation.
It’s important to take a holistic view of your enterprise technologies and seize opportunities across the enterprise to yield monumental returns.
Focus
Focus on business outcomes. With increased business pressure and rapid disruption, it’s more important than ever to understand the impact of your transformational investments.
Companies need to be agile and deliver in months, rather than years. You should be able to achieve initial results in a quarter, even if more significant outcomes take longer.
Implement
Implement quick wins and transformational use cases, which will be key to true change in your organization.
Gen AI is a game-changer because it understands context, intent, and sentiment; synthesizes enormous amounts of data from multiple sources; seamlessly generates content and rapidly speeds up innovation, collaboration and development.
Nurture
Nurture and manage change by investing in organizational change management.
During times of significant change, it’s important to emphasize the symbiotic relationship between humans and machines, while crafting a narrative that communicates what the future of work means for your workforce.
Consistency builds the change you need and transparency builds the trust you desire.
Expand
Expand and scale your efforts with an operating model and governance program that focuses on enterprise-wide transformation.
Leaders embracing an operating model that leverages the strengths of humans, is rooted in agility, flexibility, continuous learning, and is supported by strong data and analytics, see unwavering success.
Summary
The narrative around GenAI has shifted. The focus is no longer on the promise or the hype, but on the delivery of tangible, measurable results.
Harnessing the true power of GenAI won’t be easy as 70% of digital transformations fail. Leverage this playbook to re-imagine the possibilities with Gen AI and commit to a digital transformation journey that puts people in the center and focuses on outcomes for your business, your employees, and your customers.
We’re with you for what comes next
You're working in a rapidly shifting environment.
Global dynamics, AI advancements, heavy competition–the only certainty is change.
We get it. And we’re here to help you harness the full potential of ServiceNow to simplify transformation.
Let's navigate the future together.
Remember, “The future belongs to those who actively experiment with it”.
– Jensen Huang CEO NVIDIA
Actively experimenting with Gen AI propels it from a cool technology to a real force that shapes our lives, shapes our business, and shapes our world.
We’re with you for what comes next
You're working in a rapidly shifting environment.
Global dynamics, AI advancements, heavy competition–the only certainty is change.
We get it. And we’re here to help you harness the full potential of ServiceNow to simplify transformation.
Let's navigate the future together.
LET'S INNOVATE
Book a conversation
Cask expertise, on tap, to understand and align to your unique challenges and desired outcomes. Our team will contact you to better understand your needs and set up a meeting with Cask advisors, aligned to your goals.
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