Learn About New Features
Benefit from our practitioner-led understanding to ensure you’re taking advantage of the latest features & functionality. Learn about notable changes, available fixes, and new ways to extract more value from your existing ServiceNow investment.
Upgrade Your Business Impact
ServiceNow gets stronger with every new release. With our domain and technical expertise spanning the platform, we can guide you and help assess which products could help drive business outcomes for your organization.
Revitalize Your Instance
Move from an over-customized, underperforming instance to a streamlined, efficient one by leveraging the latest ServiceNow release. As your trusted partner for getting back to “out of box”, Cask provides platform architecture guidance to ensure your platform gets back to best practice and stays there.
Vancouver Highlights
Experience Automation
Upgrade to a ServiceNow release that integrates processes seamlessly, streamlines design and implementation, and automates repetitive tasks.
Robust Integration
Simplify cross-platform connectivity with upgraded spokes and new Integration Hub features.
Generative AI
Leverage Generative AI Controller for summarization, content generation, and Q&A.
Process Enhancement Tools
Use Flow Designer and Process Automation Designer for workflow optimization and management
Platform Security now offers a comprehensive suite of tools to increase trust and protect sensitive data.
- Introduced ServiceNow Vault for better control over data privacy and security
- Zero trust approach with location-based access and policy-based session access
- Introduced Access Analyzer to diagnose why a user, group, or role can or cannot access resource(s)
- Security attributes introduced to reduce the complexity of defining security controls
- Developers can now define independent login experiences for web and native mobile apps
- ServiceNow Vault now allows the phone number E164 and email field to be selected in Encrypted Field Configuration with CLE Enterprise
The search functionality has been improved for a more efficient and easier user experience.
- Improved visual indicators, showing parent records for attachments and tab count indicators
- Or-based multi-select facets for more user flexibility and easy configuration for admins
- Enhanced search styling for better user experience
The text-to-code feature enables code generation from plain text, paving the way for easy, low-code development.
- Generates JavaScript from plain text, broadening accessibility for non-coders
- New users can learn usage via a guided tour across 233 script fields
- Code is written as comments or docstrings, then converted to executable code using specific commands
- Offers a preview before code is executed, which can be accepted or rejected
- Reduces scripting time, speeding up go-live process and increasing productivity
- Ideal for citizen developers, eliminating the need for advanced scripting knowledge
- Aims to quickly deliver value to ServiceNow customers through zero-code solutions
Some other interesting features of the Vancouver release include a new data type – Geo Point for storing geolocation data, a new status field for incidents, and the ability to check the status of jobs right from the instance list.
LET'S INNOVATE
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